Set Up Okta Verify Without Scanning a QR code

Questions

  • How do I set up Okta Verify if my phone's camera is broken?
  • Can I enroll in Okta Verify without scanning the QR code?
  • How do I enroll in Okta Verify if I cannot use my camera?
  • I can't scan the QR code during Okta setup — what are my options?
  • Can I receive a text message link instead of scanning a code to set up Okta Verify?

Environment

This article applies to all Bowdoin faculty, staff, and students who are enrolling in Okta Verify but are unable to scan the setup QR code using their phone's camera. The standard enrollment process requires scanning a QR code displayed on a computer screen. If your camera is broken, disabled, or unavailable, the steps below provide an alternative method using a text message.

Resolution

Step 1: Request a setup link by text

  1. Begin the standard Okta Verify enrollment process by logging in at login.bowdoin.edu and clicking Set up under the Okta Verify option. You will be taken to the QR code screen.
    Screenshot of the "Set Up Okta Verify" page with three step-directions visible. A QR code is visible at the bottom of the page.
  2. On the screen displaying the QR code, select Can't scan. On the next screen, select Text me a setup link.
    Screenshot of the "More Options" page under the Okta Verify and Bowdoin Logo. The question "Which option do you want to try" is visible with the option "Email me a setup link" selected.
  3. Enter your mobile phone number and click Send me the setup link.
    Screenshot of the "Set Up Okta Verify via SMS" page. There is a drop-down menu under the "Country" Prompt with United States selected. The section under the phone number prompt is blank with the +1 country code visible. There is a blue "Send me the setup link" button visible at the bottom of the page.
  4. You will receive a text message containing a setup link. Tap the link on your phone to open it.
    Screenshot of an iOS text message recieved from Okta Verify with the text "Click here to enroll Okta Verify:" followed by a link visible.

Step 2: Complete setup in the Okta Verify app

  1. Tapping the link will prompt you to install or open the Okta Verify app. Install the app if you have not done so already.
  2. Once Okta Verify opens, you will be asked to enter your organization's sign-in URL. Enter login.bowdoin.edu and tap Next.
  3. Sign in with your Bowdoin username and password when prompted.
  4. Follow any remaining on-screen prompts to finish enrolling your account in Okta Verify.
Note: After completing enrollment, return to your computer and refresh the browser if the login page does not advance automatically. You may be prompted to complete a verification step to confirm enrollment was successful.

Additional Help

If you need further assistance, you have several options:

  • Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
  • Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
  • In person: Visit the Tech Hub in Smith Union during business hours.
  • Submit a ticket: Request assistance through the Service Catalog.
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