Set Up MFA on a New or Replacement Device

Summary

Use this request to get help setting up multi-factor authentication (Okta Verify) after you've gotten a new or replacement phone or device.

When to Use This

Use this offering when:

  • You have a new phone and need to move Okta Verify onto it
  • Your phone was replaced or repaired and Okta Verify no longer works
  • You tried to set up Okta Verify on your new device but ran into a problem you couldn't solve
  • You deleted or reinstalled the Okta Verify app and need to set it up again
You may be able to do this yourself. If you still have access to your previous device, or you're setting up a brand-new account, self-service instructions will usually get you there faster. See Set Up Okta Verify on a New or Replacement Device and Set Up Okta Verify on a New Phone Without Access to Your Previous Device in the Related Articles section.

When NOT to Use This

Don't use this offering if:

  • You're locked out right now with no working device and need access urgently — use Request Emergency Sign-In Access
  • You want to add a device or method while keeping your current one — use Add Another Authentication Method
  • You don't use a smartphone and need a physical hardware token — use Request or Replace a Hardware Security Token in the Related Services section

Before You Submit

Have ready:

  • Your new device, nearby and charged
  • Whether you still have access to your previous device
  • The type of device (iPhone, Android, iPad, laptop)

What Happens Next

A technician will follow up to walk you through setup or complete the parts that require IT. Most new-device setups are handled within one business day. If you need access sooner than that, note it on the form or call the Service Desk.

 
Set Up MFA on a New or Replacement Device

Related Articles (4)

Get Emergency Access to Your Bowdoin Account When You're Locked Out
Explains how to get back into your Bowdoin account when you're locked out and can't fix it yourself — whether because you've forgotten your password or have no working multi-factor authentication (MFA) device. Covers preventing lockouts by setting up a backup method, and the assisted path, which requires an in-person or live video identity check before access is restored.
Set Up Okta Verify on a New Phone Without Access to Your Previous Device
How to regain access to your Bowdoin account after getting a new phone when you no longer have access to your old device and cannot complete Okta Verify multi-factor authentication. Covers contacting IT to reset your Okta factor and re-enrolling Okta Verify on the new device.
Setting up Okta Verify if app has been deleted
Explains what to do if you accidentally deleted the Okta Verify app from your mobile device. Covers the self-service re-enrollment path when other authentication factors are available and the assisted path when they are not.
Setup Okta Verify for Bowdoin accounts on a new device
Explains how to set up Okta Verify on a new or replacement phone after already having a Bowdoin account. Covers self-service options when another sign-in factor is available, Bluetooth transfer between devices, and how to get assisted re-enrollment from the Service Desk when no other factors are set up. Applies to iOS and Android devices.