Cancel an Appointment in Microsoft Bookings

Questions

  • How do I cancel an appointment made through Microsoft Bookings?
  • Why can't I cancel a Bookings appointment by deleting it from my Outlook calendar?
  • Why is my appointment still showing in Bookings after I deleted it from Outlook?
  • How do I cancel a student's office hours appointment in Microsoft Bookings?
  • How do I make sure an attendee gets a cancellation email from Bookings?

Environment

This article applies to Bowdoin College faculty and staff who own or manage a Microsoft Bookings calendar. While Bookings syncs with Outlook for availability, appointments made in Bookings must be cancelled within the Bookings platform. Deleting an appointment from your Outlook calendar will not cancel it in Bookings.

Resolution

  1. Go to outlook.office.com/bookings/ and sign in with your Bowdoin account.
  2. Select the Calendar tab in the left-hand menu.
  3. Locate the appointment you want to cancel and select it to open its details.
  4. Select Cancel.
  5. Optionally, add a message to include in the cancellation email sent to the attendee.
  6. Select Cancel Booking to confirm.
  7. Verify that the appointment has been removed from your Outlook calendar.
Important: Always cancel Bookings appointments from within the Microsoft Bookings website. Deleting the appointment from your Outlook calendar does not cancel it in Bookings, and attendees will not receive a cancellation notification.

Additional Help

If you need further assistance, you have several options:

  • Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
  • Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
  • In person: Visit the Tech Hub in Smith Union during business hours.
  • Submit a ticket: Request assistance through the Service Catalog.
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Related Articles (2)

Microsoft Bookings Getting Started Guide
A first-time setup walkthrough for Microsoft Bookings, the shared online scheduling tool included with a Bowdoin Microsoft 365 account. Covers signing in, creating a Bookings calendar, and important first-time setup tips such as setting the time zone, syncing with Outlook to prevent double-booking, and cancelling appointments through Bookings. Applies to Bowdoin faculty and staff new to Microsoft Bookings.
Schedule Office Hours Using Microsoft Bookings
A complete walkthrough for setting up a Microsoft Bookings calendar so students or others can self-schedule appointments during office hours. Covers logging in, creating the calendar, configuring business settings and services, setting up the staff profile, and publishing the booking page. Applies to Bowdoin faculty and staff, who get Microsoft Bookings at no additional cost with their Microsoft 365 account.