Choose and Set Up a Headset for Teams Calling

Questions

  • What headset can I use with Microsoft Teams Calling?
  • What headsets are supported for Teams on my computer?
  • Can I use a headset with a Teams desk phone?
  • Where can I buy a headset for Teams Calling?
  • Is IT providing headsets for Teams Calling?
  • Can I use AirPods with Microsoft Teams?
  • What is the difference between USB-C and USB-A headsets?

Environment

This article applies to Bowdoin College faculty and staff who use Microsoft Teams Calling and want to use a headset. Microsoft Teams supports a wide variety of headsets — this article lists the IT-recommended models available through W.B. Mason, Bowdoin's preferred vendor for office supplies.

  • Purchasing: Headsets are a departmental expense. IT does not provide headsets. Orders must be placed through your department's W.B. Mason account holder.
  • USB connector types: All Poly desk phones use USB-C. Most Macs from 2020 or newer use USB-C. Older Macs and many PCs use USB-A. If you are unsure which connector your computer uses, contact the Service Desk before ordering.

Resolution

IT-recommended headsets

The following headsets are Teams-certified and available through W.B. Mason. They are fully supported by IT.

Over-the-head, single-ear (with microphone)

Make / Model Connector Purchase Link
Poly C3210 USB-C Order from W.B. Mason
Poly C3210 USB-A Order from W.B. Mason
Jabra Evolve2 40 USB-C Order from W.B. Mason

Over-the-head, double-ear (with microphone)

Make / Model Connector Purchase Link
Poly Blackwire 3325 USB-C Order from W.B. Mason
Poly EncorePro 525 USB-A Order from W.B. Mason

Wireless

These headsets connect via Bluetooth using an included USB-A wireless adapter.

Make / Model Connection Purchase Link
Poly Voyager Focus 4320 UC Wireless (USB-A adapter) Order from W.B. Mason
Poly Voyager Focus 4310 UC Wireless (USB-C adapter) Order from W.B. Mason
Poly Voyager Focus 2 UC Wireless (USB-C adapter) Order from W.B. Mason
Before ordering: Verify your computer's USB connector type. All Poly desk phones use USB-C. Macs from approximately 2020 or newer typically use USB-C; older computers use USB-A. W.B. Mason product availability may vary — confirm the item is in stock before placing an order.

Other headsets that work with Teams

Many headsets not listed above will also function with Teams Calling, but they are not officially supported by IT. Any headset that works with an iPhone, iPad, or computer will generally work with Teams, including:

  • Apple AirPods, AirPods Pro, and AirPods Max
  • Beats headphones with microphone
  • Jabra earbuds
  • Bose headphones with microphone

If you already have a headset you use with your computer or phone, try it with Teams before purchasing a new one. The Service Desk can help troubleshoot if audio quality is an issue.

Additional Help

If you need further assistance, you have several options:

  • Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
  • Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
  • In person: Visit the Tech Hub in Smith Union during business hours.
  • Submit a ticket: Request assistance through the Service Catalog.
Print Article

Related Articles (3)

Get Started with Teams Calling at Bowdoin
Overview of Teams Calling at Bowdoin — what it is, who has access, what devices are supported, and first steps for new users.
Set Up Your Teams Desk Phone for the First Time
Step-by-step guide for setting up a Poly Teams desk phone for the first time at Bowdoin — including physical connections, initial configuration, and signing in with your Microsoft 365 account.
Troubleshoot Teams Calling Audio and Call Quality Issues
How to diagnose and resolve common audio and call quality problems in Microsoft Teams Calling — including no audio, echo, one-way audio, choppy or robotic sound, background noise, and dropped calls.