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How to regain access to your Bowdoin account after getting a new phone when you no longer have access to your old device and cannot complete Okta Verify multi-factor authentication. Covers contacting IT to reset your Okta factor and re-enrolling Okta Verify on the new device.

Step-by-step instructions for setting up Okta Verify on a mobile device when activating a new Bowdoin account for the first time. Covers downloading the app, logging in with temporary credentials, completing multi-factor authentication enrollment, and adding a recovery email address. Applies to all incoming faculty, staff, and students.

Explains what to do if you accidentally deleted the Okta Verify app from your mobile device. Covers the self-service re-enrollment path when other authentication factors are available and the assisted path when they are not.

Explains how to restore Okta Verify after a mobile device has been reset or wiped, erasing all apps and data. Covers the self-service path when other authentication factors are available and the assisted path when they are not.

Explains how to use Okta Verify to complete multi-factor authentication (MFA) when signing in to Bowdoin services. Covers both the push notification method and the one-time passcode method on iOS and Android devices.

Instructions for enrolling in Okta Verify when you cannot scan the setup QR code, such as when your phone's camera is broken or unavailable. Covers requesting a setup link by text message and completing enrollment after the app is installed.

Explains how to set up Okta Verify on a new or replacement phone after already having a Bowdoin account. Covers self-service options when another sign-in factor is available, Bluetooth transfer between devices, and how to get assisted re-enrollment from the Service Desk when no other factors are set up. Applies to iOS and Android devices.

Instructions for adding Okta Verify to an additional device — including a Bowdoin-issued iPad or a macOS or Windows laptop — so you have a backup option for completing Bowdoin's multi-factor authentication (MFA) requirement when signing in to Bowdoin services.