How to cancel an appointment in Microsoft Bookings

Questions

  • How do I cancel an appointment made through Microsoft Bookings?
  • Why can't I cancel a Microsoft Bookings appointment by deleting it from my Outlook calendar?
  • Why is my appointment still showing in Microsoft Bookings after I deleted it from Outlook?

Environment

This article applies to students, faculty, and staff using Microsoft Bookings to schedule and manage appointments. While Bookings syncs with Outlook for availability, appointments made in Bookings must be canceled within the Bookings platform.

Resolution

  1. Go to the Microsoft Bookings webpage and sign in.
  2. Click on the Calendar tab in the left-hand menu.
  3. Find the appointment you want to cancel.
  4. Click on the appointment to open its details.
  5. Click Cancel.
  6. (Optional) Add a message to include in the cancellation email. You may provide a reason for cancellation or instructions to reschedule.
  7. Click the Cancel Booking button.
  8. Confirm that the appointment is removed from your Outlook calendar.
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