After-hours and non-Bowdoin software support with Vitalyst

Tags Vitalyst

Question

  • Who is Vitalyst?
  • How do I get support after-hours?
  • Does Bowdoin IT offer 24-hours support?

Environment

For faculty, staff or students looking to receive live software support for applications such as Microsoft Word, Excel, PowerPoint, Adobe Acrobat, Photoshop and many more.

To report a campus-wide technology emergency our outage outside of normal IT operating hours.

Please note: Vitalyst can not help with most Bowdoin-specific applications such as Polaris, Blackboard, The Raiser's Edge, etc.

Resolution

Customers calling the Service Desk outside of normal operating hours will automatically be transferred to Vitalyst. To reach them during operating hours, call the Service Desk at (207) 725-3030 and press '5'.

If you need further assistance, please contact the Bowdoin College Service Desk

Details

Article ID: 123244
Created
Wed 12/23/20 12:50 PM
Modified
Wed 12/23/20 12:51 PM