Description
- I got a new phone, how do I set it up with Okta?
- How can I setup my new phone with Okta Verify?
Environment
When you purchase or receive a new phone or device, and need to setup Okta Verify again.
Note: If you did NOT setup a secondary factor in advance and you're replacing your only device, you may not be able to follow these steps. You must have access to a device that will serve as your 2-factor device in order to add another one.
Resolution
- Open the Okta End-User Dashboard from your computer at https://login.bowdoin.edu.
- Click on your name in the upper-right corner.
- Go to Settings.
- At Okta Verify, in the Security Methods panel, click "Set up another".
- You will be asked to authenticate, once authenticated click "Set Up" and you will see a QR code to scan with your new phone in Okta Verify.
Remember to deactivate the old phone. click "Remove" for the device displayed in the Security Methods panel.
Additional Help
If you need further assistance, please contact the Bowdoin College Service Desk