How to use the IT Service Request portal

The Service Catalog


When you you have an issue or would like assistance from IT or other campus service centers, you need to locate the service that relates to what you need. You can explore services by:    

  1. Clicking on Request Service
  2. Clicking on the Services menu item
  3. Searching for a topic using the search field. (You can search for services, knowledge base or both by clicking on the small disclosure triangle next to the globe icon).

          Screenshot of the IT Support Portal Home Page highlighting the Request Service button, the Services menu item and the search bar.     

Service Categories

Services are organized into categories, and sometimes sub-categories. You can browse through the catalog in category view or list all services alphabetically.

Requesting a Service

Once you locate the service you need, click the Request Service or Report Issue button in the right-hand column of the screen (some services may have a different title for the button but it will always be the top one in the list). If you are not logged in you will be prompted to do so in order to submit the request. By logging in, the system knows who you are and can add some information so you don't have to as well as track all of your requests together.

You will receive an email from the system once your request has been created and you can communicate with an IT staff member who is working on your request by either replying directly to the email message, or by logging in to the Service Portal and clicking on the Ticket Requests area in the menu bar.

Frequently Used Services

If there is a service or a bunch of services you use all the time, you can add them to your favorites so you don't have to search for them over and over again. Once you've located a service you use often, click Add to Favorites to add it to your list of favorite services. To view the list of favorites, click on My Favorite from the menu bar. Your favorite services will then be listed.



Sharing Services

If you have a co-worker or colleague who may use the same request(s) that you do, you can share the service you located with them. Click on the Share button to email the service link to them. 

Checking on Open Requests

  1. To access your open requests, click on the green My Requests button on the home page at If you are not logged in, you will be asked to do so when you click the button.
  2. You can also access your requests by clicking on Ticket Requests in the menu bar on any Service Catalog page (when you're signed in).

Green "My Requests" button image from the client portal home page at



Article ID: 50616
Tue 3/20/18 12:16 PM
Wed 4/19/23 4:27 PM