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An overview of how to use the Bowdoin IT Support Portal at support.bowdoin.edu. Covers how to submit a support request, check the status of open tickets, save frequently used services to favorites, and share a service with a colleague.

Guidelines for submitting IT support requests and responding to follow-up questions from IT staff. Covers what information to include in a request, how to respond when IT needs more details, and the timeline before an unanswered ticket is closed.

This article describes how to approve or deny a requests that may come to them from requests created in the IT Client Support Portal.

The Bowdoin IT Service Catalog (more commonly referred to as the Support Portal), lets students, faculty, and staff browse or search categories like Accounts & Access, Network & Wi‑Fi, Devices & Printing, Software & Applications, and more to view details and submit service requests to various departments across campus.