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An overview of the Bowdoin IT Service Catalog: how it is organized, how to browse and search it, and how to open a service page and submit a request. Includes common service categories with examples. Applies to all Bowdoin students, faculty, and staff.

Instructions for submitting a work request (ticket) to Information Technology through the Service Catalog in the Bowdoin Support Portal. Covers signing in, navigating the catalog, finding the right service, and completing and submitting the request form. Applies to Bowdoin faculty, staff, students, and guests of the college.

Explains how a Bowdoin department requests a new digital sign or display connected to Carousel, what information to include in the request, and what a new display involves (a screen, mounting, network, and a media player such as an Apple TV or BrightSign). Requests are submitted through the Service Catalog.

An overview of how to use the Bowdoin IT Support Portal at support.bowdoin.edu. Covers how to submit a support request, check the status of open tickets, save frequently used services to favorites, and share a service with a colleague.

Guidelines for submitting IT support requests and responding to follow-up questions from IT staff. Covers what information to include in a request, how to respond when IT needs more details, and the timeline before an unanswered ticket is closed.