Manage StatusHub Service Alerts

This article explains how a StatusHub subscriber chooses which Bowdoin services and service groups they receive alerts about, changes that selection later, reduces how many alerts they get during an incident, and stops alerts for a single service. It applies to anyone subscribed to the Bowdoin status page, including faculty, staff, students, and alumni.

Questions

• How do I choose which services I get StatusHub alerts about?
• Can I get alerts for only some Bowdoin services instead of all of them?
• How do I change which services my StatusHub alerts cover?
• How do I add or remove a service from my StatusHub notifications?
• How do I follow a whole category of services at once?
• How do I get fewer StatusHub emails or texts during an outage?
• I am getting StatusHub alerts I do not want. How do I fix that?
• How do I stop alerts for one service without unsubscribing from everything?

Environment

• Applies to anyone who subscribes to Bowdoin StatusHub alerts, including faculty, staff, students, and alumni.
• Covers the Bowdoin status page at statushub.bowdoin.edu and the subscription settings a subscriber controls there.
• Does not cover subscribing for the first time. See Subscribe to StatusHub Alerts in the Related Articles section.
• Does not cover canceling all alerts. See How to Unsubscribe from StatusHub Alerts in the Related Articles section.

Resolution

Every StatusHub alert is tied to a set of services chosen on the subscription. A new subscription covers all Bowdoin services by default. Choosing selected services narrows the alerts to only the services picked, and subscribing to a service group follows a whole category at once, such as all classroom technology or all network services.

Choose your services when you subscribe

1. Open the Bowdoin status page at statushub.bowdoin.edu.
2. Select Subscribe.
3. Choose how to be notified, enter the detail for that method (such as an email address or mobile number), accept the terms, and select Next.
4. On the Customizations screen, select All services to be alerted about everything on the status page, or select Selected services to pick individual ones. On the Selected services view, type in the filter box to find a service by name, or turn on Aggregate by groups to subscribe to whole categories.
5. Select Save.

StatusHub sends a confirmation through the method chosen. For email and text message (SMS), the confirmation also verifies that the address or number belongs to the subscriber.

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Change the services on a subscription you already have

These steps add a service, remove a service, or switch between all services and selected services on a subscription that already exists.

1. Open the Bowdoin status page at statushub.bowdoin.edu and select Subscribe.
2. Select Forgot your link? (also shown as Resend subscription link).
3. Enter the detail the subscription uses, such as the subscriber's email address, and submit the request.
4. Open the subscription reminder email from StatusHub and select Edit your subscription.
5. On the Customizations screen, switch to Selected services and check or uncheck individual services and groups, or switch to All services.
6. Select Save.

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Get fewer alerts during an incident

StatusHub can send only the first and last update for each incident instead of every update in between. On the Customizations screen, reached when subscribing or when editing an existing subscription through the reminder email, turn on the option to receive the minimum number of notifications per incident, then select Save. A subscriber with the minimum-notifications option on still hears when a service goes down and when the service is restored, without the updates in between.

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Stop alerts for one service

Open the subscription reminder email from StatusHub, select Edit your subscription, open the Customizations screen, uncheck the one service to stop hearing about, and select Save. The subscription stays active for every other service still checked.

To stop every StatusHub alert instead, cancel the subscription rather than change the services. See How to Unsubscribe from StatusHub Alerts in the Related Articles section.

Additional Help

If you need further assistance, you have several options:

• Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
• Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
• In person: Visit the Tech Hub in Smith Union during business hours.
• Submit a ticket: Request assistance through the Service Catalog.