Questions
- What does a StatusHub alert email look like?
- What do StatusHub SMS text messages look like?
- How do I know if a StatusHub message I received is legitimate?
- What sender address do StatusHub emails come from?
- What phone number sends StatusHub text alerts?
- Is the StatusHub alert I received a phishing attempt?
Environment
This article applies to all Bowdoin College faculty, staff, and students subscribed to StatusHub alerts. It shows examples of legitimate StatusHub email and SMS messages to help you verify authenticity.
Resolution
Email alert format
The following is an example of a StatusHub email alert notifying subscribers that printing is disrupted.
Key features of a legitimate StatusHub email:
- Sent from do-not-reply@statushub.io
- Displays the Bowdoin logo at the top
- Lists the affected services and a color-coded status indicator (for example, red for "Service Disruption")
- Includes links to view status on the web, unsubscribe, or edit subscriptions
SMS alert format
The following is an example of StatusHub SMS messages on an iPhone, showing an initial outage alert and a subsequent resolution update.
Key features of a legitimate StatusHub SMS:
- Messages originate from a consistent phone number used for all StatusHub alerts
- Each message includes a link to a mobile-friendly StatusHub status page
- The message body begins with Bowdoin College Alert, followed by the service name, alert status, and date/time
- Resolution messages include the updated status (for example, "resolved")
Mobile status page
Clicking the link in an SMS alert opens a mobile-friendly status page showing full incident details and resolution history.
Additional Help
If you need further assistance, you have several options:
- Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
- Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
- In person: Visit the Tech Hub in Smith Union during business hours.
- Submit a ticket: Request assistance through the Service Catalog.