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Instructions for signing in to Poll Everywhere using a Bowdoin username and password. Covers logging in through the web at pollev.bowdoin.edu and notes that Poll Everywhere is also available as a mobile app. Applies to all Bowdoin campus members.

Instructions for installing the Padlet app from Self Service on a Bowdoin-issued iPad and signing in with a Bowdoin account through single sign-on. Applies to Bowdoin faculty and students using Padlet on an iPad.

Steps for faculty and staff to activate Druva inSync backup on a Bowdoin-issued computer. Covers installing the inSync client, launching it, signing in with a Bowdoin email address through Okta single sign-on, and adding the computer as a new device so the first backup begins. Works on both macOS and Windows.

Instructions for signing in to ArcGIS Pro in the Azure Virtual Desktop environment using Bowdoin login credentials, plus how to sign in with a legacy ArcGIS Pro account. Applies to Bowdoin students, faculty, and staff using ArcGIS Pro for coursework or research.

Explains how eligible Bowdoin faculty, students, and staff can download and install Minecraft Education Edition using the Microsoft A5 for Education license and sign in with Bowdoin credentials. Applies to anyone covered by Bowdoin's A5 for Education licensing.

Instructions for signing in to ArcGIS Online in a web browser using your Bowdoin login credentials, including entering the Bowdoin College organization URL. Applies to all Bowdoin staff, faculty, and students.

Instructions for signing in to the Claude apps with a Bowdoin account using single sign-on through Okta, on the web, desktop, and mobile. Covers confirming you are in the Bowdoin workspace and what to do if sign-in fails.

Explains why the "Something Went Wrong. We could not find a mailbox for this user" error appears when signing in to the old webmail address, and how to reach email at the correct Microsoft 365 addresses. Applies to Bowdoin account holders whose mailbox is in Microsoft 365.

Explains how to sign in to Bowdoin's Carousel Cloud digital signage platform at bowdoin.carouselsignage.net using Bowdoin single sign-on (Okta). Note that a Carousel publishing account is required before you can sign in.

How to fix Teams Calling setup and connection problems: a missing dial pad or Calls section, "not set up for calls" errors, incoming/outgoing call failures, desk phone sign-in issues, and calling breaking after a Teams update.

Explains how to get back into your Bowdoin account when you're locked out and can't fix it yourself — whether because you've forgotten your password or have no working multi-factor authentication (MFA) device. Covers preventing lockouts by setting up a backup method, and the assisted path, which requires an in-person or live video identity check before access is restored.

How to add Touch ID, Face ID, or Windows Hello as a biometric authentication factor in Okta for faster and more secure sign-in to Bowdoin services. Covers device setup, Okta configuration, and using the biometric factor in a web browser.

Explains how to use Okta Verify to complete multi-factor authentication (MFA) when signing in to Bowdoin services. Covers both the push notification method and the one-time passcode method on iOS and Android devices.

Troubleshooting steps for Bowdoin students, faculty, and staff who are signed in to their Bowdoin account but still cannot access specific web pages or services — covering permissions, browser issues, cached credentials, and account status.