Fix the Mail Account Access Error "Something Went Wrong"

Issues

  • I see the error "Something Went Wrong. We could not find a mailbox for this user."
  • I cannot sign in to my email at the old webmail address.
  • Why does my email show a "could not find a mailbox" page?
  • Where do I go to access my Bowdoin email?
  • My email stopped working after my mailbox was moved.

Environment

This article applies to Bowdoin account holders whose mailbox is in Microsoft 365.

Resolution

The Something Went Wrong error appears when signing in to the old webmail address at webmail.bowdoin.edu. The page reads "Something Went Wrong. We could not find a mailbox for this user." Access email at one of the following addresses instead:

  • The Mail app at outlook.office.com
  • The Microsoft 365 portal at office365.bowdoin.edu
  • Bowdoin's login portal at login.bowdoin.edu

To resolve the error, go to one of the addresses listed above to access email.

Outlook Web App error page with a sad face and the message: something went wrong, unable to find mailbox for the user, with a Bowdoin logo.

Additional Help

If you need further assistance, you have several options:

  • Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
  • Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
  • In person: Visit the Tech Hub in Smith Union during business hours.
  • Submit a ticket: Request assistance through the Service Catalog.
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