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Duo 2-step or 2-factor adds an additional layer of security for accessing Office 365 by requiring authorization from the phone, a mobile device or custom hardware device before allowing access.

IMAP and POP are older, less secure protocols used to retrieve email. In some cases, software is written to only support one or both. If there is a business need to enable either IMAP or POP for an email account, you may request access.