Report a Digital Sign or Carousel Problem

Use this request to report a digital sign that is not working, or to get help signing in to or using Carousel.

When to Use This

  • A sign is blank, showing "no signal," or completely offline.
  • A sign is frozen or not updating with new content.
  • A sign is showing the wrong or outdated content.
  • Your content isn't appearing or isn't scheduling correctly in Carousel.
  • You can't sign in to Carousel, or you need help creating or publishing a bulletin.

When NOT to Use This

  • Do you need to give someone access to a sign? Use Manage Digital Sign Access in the Related Services section.
  • Do you want a brand-new display added to a space? Use Request a New Digital Display in the Related Services section.
  • Is a classroom or meeting-room display or projector broken (not a digital sign)? Use Report a Room Technology Issue under Classrooms, Conference Rooms, & Meeting Spaces.

Before You Submit

  • The name or location of the sign (building and area).
  • What is happening and when it started.
  • A photo of the screen or error, if possible.

What Happens Next

A Service Desk technician reviews your request within 2 business days Content and software issues are handled by the Service Desk, and a physical display or hardware issue is routed to the appropriate technology team. A completely offline public sign is prioritized.

 
Report a Digital Sign or Carousel Problem

Related Articles (3)

Create and Publish a Bulletin in Carousel
Step-by-step instructions for creating a bulletin in Carousel Cloud from a template, adding content, choosing the zone it appears in, and publishing it to a Bowdoin digital display. Explains that content follows each department's own publishing and approval rules.
Sign In to Carousel Cloud
Explains how to sign in to Bowdoin's Carousel Cloud digital signage platform at bowdoin.carouselsignage.net using Bowdoin single sign-on (Okta). Note that a Carousel publishing account is required before you can sign in.
Troubleshoot a Digital Sign
Troubleshooting steps for a Bowdoin digital sign that is blank, frozen, showing the wrong content, or offline in Carousel. Covers checking the screen and media player (Apple TV or BrightSign), confirming content is scheduled and active, and restarting the player.