Use this request to
Report a problem installing, connecting to, or using Bowdoin's GlobalProtect VPN.
When to Use This
Use this offering when:
- GlobalProtect won't install or won't open
- You can't connect, or the connection drops repeatedly
- You're connected but still can't reach a campus resource you need
- You're getting an error or sign-in failure you can't resolve
When NOT to Use This
Don't use this offering if:
- You just need setup instructions — see the GlobalProtect guides in the Related Articles section
- You need to set up access for a contractor or guest — use Request VPN Access for a Contractor or Guest
- The problem is connecting to Wi-Fi on campus — see Campus Wi-Fi
Before You Submit
Have ready:
- Your device's operating system (macOS, Windows, iPadOS/iOS)
- What you were trying to reach when the problem happened
- A screenshot of any error message
What Happens Next
A technician reviews your report, typically within 1 business day, and may contact you to walk through setup or gather error details.