Introduction:
All iPads, Apple Pencils, and Apple Magic Keyboards that were purchased as part of the 2020 iPad Program come with 4-year AppleCare+. This coverage includes accidental damage or hardware malfunction for 4 years from purchase.
If you have a Bowdoin-issued iPad, you can request assistance for a variety of hardware and software issues. Some examples include:
- Cracked or broken screen
- Broken iPad
- Liquid Spills
- Broken Apple Pencil (not including a damaged pencil tip)
- and more
To request assistance, click on the iPad Damange button.
Eligibility:
This service is available to faculty, staff and students with a Bowdoin-issued iPad.
Note: Students who received an iPad Pro with a Magic Keyboard and Apple pencil MUST contact Apple on their own to receive a repair and pay the service fee(s). For more information, view the article on the right under the "Related Articles" section.
Completing this form allows IT staff to capture your broken device's serial number and your replacement device's serial number to update our records as all iPads are owned by the college until a student graduates.
For warranty support, you should call AppleCare for Education directly rather than going to an Apple store or using Apple's Chat support. Contact AppleCare Education for assistance by phone at
1-800-800-2775
and press
Option #3
Cost:
There is a service fee for any physical damage replacement or any hardware replacement after the initial 90-day manufacturer's warranty.
- $49 for each iPad instance
- $29 for each Apple Magic Keyboard instance
- $29 for each Apple Pencil instance.
Please Note: Replacements for lost or stolen accessories such as an iPad charger, USB charging cable or the Apple Pencil are not covered under this program. Replacement is the responsibility of the student and/or department.
Service Promise:
Because the majority of this service is handled by Apple, we will defer to Apple's service offerings.