Questions
- How do I recover a deleted email in Outlook on the web?
- How do I get back an email I deleted by accident?
- How do I restore deleted calendar events, contacts, or tasks?
- Where do deleted items go in Outlook Online?
- How long do I have to recover a deleted email?
- Can I recover an item that is no longer in the Deleted Items folder?
Environment
This article applies to Bowdoin students, faculty, and staff using Outlook on the web (also called Outlook Online) with a Bowdoin account. Deleted email, calendar events, contacts, and tasks can be recovered for up to 30 days after deletion.
Important: After 30 days, deleted items are not recoverable.
Resolution
- Go to
outlook.office.com and sign in with your Bowdoin credentials.
- In the left-hand pane, select the Deleted Items folder. If the folders are not visible, select the triangle to the left of the account name to display them.
- Select Recover items deleted from this folder.
- In the middle column, select each item to recover. Use the search bar to help locate an item. Selected items are marked with a check to the left of the deleted item.
- Right-click a selected item and choose Restore.
- Recovered items are returned automatically to the Inbox, Calendar, Contacts, or Tasks.
Additional Help
If you need further assistance, you have several options:
- Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
- Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
- In person: Visit the Tech Hub in Smith Union during business hours.
- Submit a ticket: Request assistance through the Service Catalog.