Issue/Question
- I lost my iPad charger, can you replace it?
- My iPad charger was stolen, how can it be replaced?
- My iPad cable is broken, how can it be replaced?
- My iPad cable was lost, will IT replace it?
- I think my iPad charger is broken, will IT replace it?
- My charging cable is damaged, can I get a replacement?
Environment
An iPad charger and USB-C charging cable were provided to all enrolled students and faculty who requested an iPad beginning in the fall of 2020. A single 18w power adapter and a 2 meter USB-C cable were provided with each device.
Resolution
Students
Lost or stolen charger or charging cable
If an iPad charger or iPad charging cable are lost , it is the responsibility of the student to replace them. A variety of Apple-recommended chargers and cables can be from the Bookstore in Smith Union or they can be purchased from Apple directly. In many cases, you wouldn't need to replace both items, just the item that is damaged or no longer working.
NOTE: We highly recommend purchasing authentic Apple products as replacements.
Damaged or non-functioning charger or charging cable
If an iPad or MacBook Pro charger no longer works or has become damaged in any way, it may be worth a call to AppleCare. In some cases, AppleCare may opt to replace the charger under the device's AppleCare coverage (be prepared to offer your device's serial number). Please note, however, if AppleCare will replace the charger or cable but ask for the $49 fee, it would be less expensive to buy a new charger or cable than replace it under warranty.
You can contact AppleCare for Education at 1-800-800-2775
Faculty and Staff
If a faculty or staff member has lost their iPad charger or charging cable, replacements can be purchased from the Bookstore in Smith Union and charged to your department.
If you need further assistance, please contact the Bowdoin College Service Desk