Information Technology Tech Hub

 

Tech Hub logo

 

The IT Tech Hub is a walk-up service available to faculty, staff and students. It is primarily staffed by students employed and trained by Information Technology's Client Services Division.

What is offered

The Tech Hub can assist with a variety of issues.

  • Provide general software support for most college-supported applications.
  • Provide light hardware troubleshooting.
  • Offer advice on new computer or device purchases
  • Provide guidance on obtaining hardware warranty support for devices as part of the College's Student Technology Initiatives such as the iPad program or GCS/THRIVE laptop program.
  • Create service requests and escalate issues to Service Desk professional staff as-needed.

Operating Hours

The Tech Hub is open 7 days a week.

  • Monday - Thursday from 9:00 AM - 8:00 PM
  • Friday from 9:00 AM - 5:00 PM
  • Saturday and Sunday from 12:00 PM - 4:00 PM
Temporary Hours: The Tech Hub is open limited hours while the campus is at a COVID-19 Status Yellow. The hours are as follows:

Monday, Tuesday, Thursday, and Friday from 11:00 AM - 5:00 PM

Wednesday from 11:00 AM - 2:30 PM

There are no weekend hours.

Location

The Tech Hub is located in Hawthorne-Longfellow Library, first floor. It shares a space with IT's Academic Technology department, which is located in the north-west corner (back-right when you enter the building).

Temporary Location: The Tech Hub is open in a temporary location for the spring 2021 semester. It is located in the Career Exploration and Development Office on the first floor of Moulton Union

Make an Appointment

An appointment is encouraged or you can join the wait list on the day you'd like to go to the Tech Hub. Visit https://v2.waitwhile.com/welcome/bowdointechhub

While the campus is in the COVID-19 status Yellow, an appointment OR joining the waitlist is required before you can enter the CXD offices. Watch for signage outside the door to see yourself on the waitlist and a Tech Hub staff member will alert you when it is your turn to enter.

Details

Article ID: 130013
Created
Thu 3/11/21 11:43 AM
Modified
Thu 3/11/21 12:04 PM