Questions
- How do I enable phone lock on my Teams desk phone?
- How do I set a PIN on my Poly Teams phone?
- How do I prevent others from using my Teams desk phone?
- How do I lock my Teams phone when I'm away from my desk?
- How do I configure the screen saver on a Poly Teams phone?
- Why isn't my Teams phone locking automatically?
Environment
This article applies to Bowdoin College faculty and staff with a Poly Teams desk phone. The Phone Lock feature protects your phone by requiring a PIN to access the calendar, voicemail, directory, and speed dial functions after the screen goes dark.
- Device: Poly Teams-compatible desk phone
- Note: Even when locked, the phone can still receive incoming calls and make outgoing calls if you dial the number directly.
- Two settings required: Phone lock and screen saver must both be configured for the lock to activate automatically. See both sections below.
Resolution
Part 1 — Enable Phone Lock
- Tap your account icon (the circle with your initials) in the upper corner of the Poly phone screen.
- Tap Settings.
- Scroll down and tap Device Settings.
- Tap Phone Lock.
- Tap Enable Phone Lock.
- Set and confirm your PIN.
- Optionally, tap Phone Lock Timeout to change how long after the screen goes dark the PIN is required. The default is 5 seconds.
Phone won't allow Phone Lock to be enabled? This sometimes occurs when the phone's settings are in a locked state. You will need to perform a factory reset on the phone to resolve this. Contact the Service Desk for assistance.
Part 2 — Configure the Screen Saver
Phone Lock activates after the screen saver has run for the duration of the Phone Lock Timeout. Without a screen saver configured, the screen may not go dark and the lock will never engage. Complete these steps after enabling Phone Lock above.
- Tap your account icon in the upper corner of the phone screen. (On some models this may appear as two or three horizontal lines.)
- Tap Settings.
- Scroll down and tap Device Settings.
- Tap Display.
- Tap Enable Screen Saver to turn it on.
- Review the Office hours settings — the defaults are usually appropriate.
- Set the Off hours timer to how many minutes before the screen goes dark outside office hours (for example, 5 minutes).
- Set the User timeout timer to a value higher than the Off hours timer (for example, 10 minutes). The user timeout controls when the screen dims during office hours.
- Tap the back arrow in the upper-left corner — the phone will prompt you to save your changes. Tap Save.
How the timing works: The screen goes dark after the number of minutes set in the screen saver timer. Once dark, the Phone Lock Timeout countdown begins. After that additional interval, the phone requires your PIN to unlock. For example: a 5-minute screen saver + 5-second lock timeout means the phone locks roughly 5 minutes after the last interaction.
Additional Help
If you need further assistance, you have several options:
- Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
- Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
- In person: Visit the Tech Hub in Smith Union during business hours.
- Submit a ticket: Request assistance through the Service Catalog.