Set Up Your Bowdoin Email on a New or Replacement iPhone

Issues

• My Bowdoin email stopped working after I transferred data to a new iPhone.
• Email is not loading on my new iPhone after a data transfer.
• I set up a new iPhone and my Bowdoin email account is there, but it keeps asking for my password.
• How do I fix Bowdoin email that broke after switching iPhones?
• My email account transferred to my new iPhone but it won't connect.

Environment

This article applies to Bowdoin students, faculty, and staff who recently transferred their data to a new or replacement iPhone and are now experiencing issues accessing their Bowdoin email in Apple's Mail app.

• Device: iPhone running a current version of iOS
• Email app: Apple Mail (not the Microsoft Outlook app)
• Not covered: Issues with Microsoft Outlook on iOS — contact the Service Desk for Outlook-specific help

Resolution

After transferring data from one iPhone to another, email account credentials often need to be re-entered. The steps below address the most common fix. If the account is already present in Mail Settings, start at step 1. If the account is missing entirely, skip to the last step.

1. Open the Settings app on your new iPhone.
2. Scroll down and tap Apps.
3. Scroll down or search for Mail and tap it.
4. Tap Mail Accounts.
5. If your Bowdoin account is listed, tap it. You should be prompted to sign in again — entering your credentials typically resolves the issue.
6. If your Bowdoin account is not listed, follow the full setup steps in Set up Apple's Mail app for iPhone or iPad in the Related Articles section.

Additional Help

If you need further assistance, you have several options:

• Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
• Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
• In person: Visit the Tech Hub in Smith Union during business hours.
• Submit a ticket: Request assistance through the Service Catalog.