This article explains how someone outside Bowdoin College can open a file or folder shared with them from Bowdoin OneDrive or Microsoft Teams. It covers signing in as a guest, resolving common account conflicts, and understanding how long external access lasts.
IT support options outside of regular Tech Hub and Service Desk hours. Covers 24/7 general software support via Alithya, how to report a campus-wide IT emergency after hours, and what qualifies as an IT emergency.
This article explains the Apple notification that warns users when they have apps installed that will no longer run after upgrading to macOS 28 (Fall of 2027), which drops support for Intel-only (Rosetta 2) apps. It describes what the notification means, which apps may be affected, and what steps Bowdoin clients should take to prepare.
This article explains how to safely rename and move shared files in Microsoft OneDrive and Teams without breaking existing links or disrupting collaborators. It covers best practices for Bowdoin faculty, staff, and students to avoid common pitfalls when reorganizing shared content. Following these guidelines helps prevent broken links, lost access, and sync errors.
This article explains how to fix a drag-and-drop issue in macOS Tahoe where files cannot be moved from a local folder to OneDrive-redirected folders (such as Documents or Desktop) in the Finder sidebar. The issue occurs when OneDrive's Known Folder Move feature is enabled, causing the original macOS folders to become locked. Resetting the Finder sidebar shortcuts resolves the problem.
Frequently asked questions about the Digital Excellence Commitment (DExC) program for Bowdoin faculty, lab instructors, and staff. Covers Windows and virtual lab support, software availability, student software installation, LinkedIn Learning access, IT support channels, and technology purchasing processes.
How Bowdoin students can get their college-issued MacBook, iPad, or Apple Pencil repaired when they are away from campus — during breaks, over the summer, or while studying abroad. Covers making a Genius Bar reservation, using AppleCare online, and finding an Apple Store or Apple Authorized Service Provider anywhere in the world, along with the steps to notify Bowdoin IT and disable Find My first.
How Bowdoin students can get Apple hardware repair support for a Bowdoin-issued laptop or iPad while studying abroad. Covers contacting Bowdoin IT, reaching Apple Support internationally, finding an Authorized Service Provider, and what to do when no Apple service is available nearby.
This article explains how Bowdoin College community members can use Carousel Academy to learn how to navigate, create, and manage digital signage content in Carousel. Carousel Academy is a free, self-paced online resource provided by Tightrope Media Systems, the maker of Carousel digital signage software. This article is intended for faculty and staff who manage digital signage displays on campus.
This article explains how to administer a Microsoft 365 Group at Bowdoin College, including how to change group settings, and control who can send email to the group. It is intended for group owners who need to maintain their group using Outlook on the web..
This article explains how to recover a deleted Zoom cloud recording from the Zoom web portal trash. It is intended for Bowdoin faculty, staff, and students who have accidentally deleted a cloud recording and need to restore it before it is permanently removed.
Explains the Bowdoin College Computer Allocation Program (CAP), which allows faculty and staff to request personal or small-group hardware, software, and peripherals for the next fiscal year. Covers what CAP is, how it differs from Technology Budget requests, the annual request timeline, auto-replacement cycle, and research lab requests. Annual review required — dates and auto-replacement model lists must be updated each fiscal year.
Explains how to use Bowdoin IT's hardware locker cabinets for emergency laptop swaps. Covers locker locations in Smith Union and the Thorne/Coles Tower breezeway, and the step-by-step process for exchanging a failed laptop for a loaner using a Service Desk-provided code. For all Bowdoin faculty, staff, and students.
Explains how to borrow technology equipment from the Bowdoin IT Loaning Center, including what devices are available, loan duration, pickup location, and how to submit a borrowing request. For faculty, staff, and students.
Frequently asked questions about borrowing equipment from the Bowdoin IT Loaning Center, including loan duration, data access on borrowed laptops, and what to do if you need an extended loan. For all Bowdoin faculty, staff, and students.
An IT checklist for Bowdoin students who are graduating or leaving the college before graduation. Covers DExC device enrollment verification, FileVault key retrieval, device return or release, account and data timelines, and steps to protect personal accounts and services that use a Bowdoin email address
Explains how Bowdoin IT support services change during declared weather emergencies. Covers what remains available (phone, chat, remote support, self-service) and what may be reduced or unavailable (walk-in Tech Hub support, in-person classroom support) during both winter weather and heat advisories
Guidelines for submitting IT support requests and responding to follow-up questions from IT staff. Covers what information to include in a request, how to respond when IT needs more details, and the timeline before an unanswered ticket is closed.
This article explains how to permanently move email messages between the Focused and Other tabs in Microsoft Outlook's Focused Inbox feature. It covers how to teach Outlook to always route messages from a specific sender to your preferred tab on macOS, Windows, and Outlook on the web.
An overview of how to use the Bowdoin IT Support Portal at support.bowdoin.edu. Covers how to submit a support request, check the status of open tickets, save frequently used services to favorites, and share a service with a colleague.
How to configure an iPhone or iPad to save photos in JPEG format instead of HEIC, making photos easier to share with Windows computers. Also covers how to convert existing HEIC photos to JPEG on macOS and Windows.
What to do immediately after spilling liquid on a laptop. Covers emergency shutdown steps, safe drying methods, signs of ongoing damage, and how to contact Bowdoin IT for repair. Applies to all Bowdoin-issued and personal laptops on macOS or Windows.
How to regain access to your Bowdoin account after getting a new phone when you no longer have access to your old device and cannot complete Okta Verify multi-factor authentication. Covers contacting IT to reset your Okta factor and re-enrolling Okta Verify on the new device.
Explains what to do if you accidentally deleted the Okta Verify app from your mobile device. Covers the self-service re-enrollment path when other authentication factors are available and the assisted path when they are not.
Explains how to set up Okta Verify on a new or replacement phone after already having a Bowdoin account. Covers self-service options when another sign-in factor is available, Bluetooth transfer between devices, and how to get assisted re-enrollment from the Service Desk when no other factors are set up. Applies to iOS and Android devices.
Information about the Tech Hub, Bowdoin IT's walk-up support service located in Smith Union. Covers who the Tech Hub supports, what services it offers, operating hours, and how to make an appointment or join the waitlist.
Instructions for using Bowdoin Bot, the AI-powered chat assistant available on every Knowledge Base page. Covers how to open the chat, ask questions effectively, and what to do if the bot cannot find an answer.
This article explains why AirPlay and wireless screen mirroring only work with Apple TV devices on the Bowdoin College network. It covers why Roku TVs and other non-Apple display devices do not support wireless casting from phones or laptops at Bowdoin. Customers looking to present wirelessly should use an Apple TV or a wired connection instead.