Explains the IT support options available outside of regular Tech Hub and Service Desk hours. Covers 24/7 general software support via phone, how to report a campus-wide IT emergency after hours, and what qualifies as an IT emergency warranting an after-hours escalation.
Frequently asked questions about the Digital Excellence Commitment (DExC) program for Bowdoin faculty, lab instructors, and staff. Covers Windows and virtual lab support, software availability, student software installation, LinkedIn Learning access, IT support channels, and technology purchasing processes.
How Bowdoin students can get Apple hardware repair support for a Bowdoin-issued laptop or iPad while studying abroad. Covers contacting Bowdoin IT, reaching Apple Support internationally, finding an Authorized Service Provider, and what to do when no Apple service is available nearby.
Explains the Bowdoin College Computer Allocation Program (CAP), which allows faculty and staff to request personal or small-group hardware, software, and peripherals for the next fiscal year. Covers what CAP is, how it differs from Technology Budget requests, the annual request timeline, auto-replacement cycle, and research lab requests. Annual review required — dates and auto-replacement model lists must be updated each fiscal year.
Explains how to use Bowdoin IT's hardware locker cabinets for emergency laptop swaps. Covers locker locations in Smith Union and the Thorne/Coles Tower breezeway, and the step-by-step process for exchanging a failed laptop for a loaner using a Service Desk-provided code. For all Bowdoin faculty, staff, and students.
Explains how to borrow technology equipment from the Bowdoin IT Loaning Center, including what devices are available, loan duration, pickup location, and how to submit a borrowing request. For faculty, staff, and students.
Frequently asked questions about borrowing equipment from the Bowdoin IT Loaning Center, including loan duration, data access on borrowed laptops, and what to do if you need an extended loan. For all Bowdoin faculty, staff, and students.
An IT checklist for Bowdoin students who are graduating or leaving the college before graduation. Covers DExC device enrollment verification, FileVault key retrieval, device return or release, account and data timelines, and steps to protect personal accounts and services that use a Bowdoin email address
Explains how Bowdoin IT support services change during declared weather emergencies. Covers what remains available (phone, chat, remote support, self-service) and what may be reduced or unavailable (walk-in Tech Hub support, in-person classroom support) during both winter weather and heat advisories
Guidelines for submitting IT support requests and responding to follow-up questions from IT staff. Covers what information to include in a request, how to respond when IT needs more details, and the timeline before an unanswered ticket is closed.
An overview of how to use the Bowdoin IT Support Portal at support.bowdoin.edu. Covers how to submit a support request, check the status of open tickets, save frequently used services to favorites, and share a service with a colleague.
How to configure an iPhone or iPad to save photos in JPEG format instead of HEIC, making photos easier to share with Windows computers. Also covers how to convert existing HEIC photos to JPEG on macOS and Windows.
What to do immediately after spilling liquid on a laptop. Covers emergency shutdown steps, safe drying methods, signs of ongoing damage, and how to contact Bowdoin IT for repair. Applies to all Bowdoin-issued and personal laptops on macOS or Windows.
How to regain access to your Bowdoin account after getting a new phone when you no longer have access to your old device and cannot complete Okta Verify multi-factor authentication. Covers contacting IT to reset your Okta factor and re-enrolling Okta Verify on the new device.
Explains what to do if you accidentally deleted the Okta Verify app from your mobile device. Covers the self-service re-enrollment path when other authentication factors are available and the assisted path when they are not.
Explains how to set up Okta Verify on a new or replacement phone after already having a Bowdoin account. Covers self-service options when another sign-in factor is available, Bluetooth transfer between devices, and how to get assisted re-enrollment from the Service Desk when no other factors are set up. Applies to iOS and Android devices.
Information about the Tech Hub, Bowdoin IT's walk-up support service located in Smith Union. Covers who the Tech Hub supports, what services it offers, operating hours, and how to make an appointment or join the waitlist.
Instructions for using Bowdoin Bot, the AI-powered chat assistant available on every Knowledge Base page. Covers how to open the chat, ask questions effectively, and what to do if the bot cannot find an answer.