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Overview of all ways to contact Bowdoin IT for technology support, including walk-in, phone, live chat, and email options. Includes current hours for the Tech Hub, Service Desk, and live chat. Applies to all students, faculty, and staff.

This article explains when Bowdoin College Information Technology (IT) sends email notifications for a ticket, what email address those notifications come from, and why a ticket may also be called a "Work Request." It helps customers recognize legitimate ticket updates and know what to expect after submitting a request.

How to find technology help and resources at Bowdoin: the Bowdoin IT website (bowdoin.edu/it) for general information, and the Support Site (support.bowdoin.edu) to search help articles, submit a support ticket, and track requests after signing in with your Bowdoin account. Applies to all students, faculty, and staff.

Explains how to locate the Computer Name (PC Name) on a Windows computer through the Settings app, and how to find the Dell Service Tag on a laptop, desktop, or all-in-one that will not power on. Having this identifier ready helps the Service Desk look up the system quickly. Applies to Bowdoin students, faculty, and staff using Windows 11.

How current Bowdoin students, faculty, and staff can request support for email, calendar, and contacts issues — including Microsoft Outlook and Apple Mail, Calendar, and Contacts apps

Information about the Tech Hub, Bowdoin IT's walk-up support service located in Smith Union. Covers who the Tech Hub supports, what services it offers, operating hours, and how to make an appointment or join the waitlist.

IT support options outside of regular Tech Hub and Service Desk hours. Covers 24/7 general software support via Alithya, how to report a campus-wide IT emergency after hours, and what qualifies as an IT emergency.

Explains how Bowdoin IT support services change during declared weather emergencies. Covers what remains available (phone, chat, remote support, self-service) and what may be reduced or unavailable (walk-in Tech Hub support, in-person classroom support) during both winter weather and heat advisories