Use this request to
Report a problem connecting to or staying connected to Bowdoin's campus Wi-Fi (the BOWDOIN or eduroam networks).
When to Use This
Use this offering when:
- Your device won't connect to BOWDOIN or eduroam at all
- Your connection keeps dropping or reconnecting
- Wi-Fi is unusually slow or unreliable in a specific location
- You see a certificate or sign-in error you can't get past
- There's a spot on campus with weak or no wireless coverage
- Wi-Fi that worked yesterday is suddenly unavailable
When NOT to Use This
Don't use this offering if:
- You just need setup instructions for your device — see the device-specific connection guides in the Related Articles section
- A game console or smart device won't get online — use Register a Connected Device
- A wired jack or port isn't working — use Report a Bad or Broken Network Port
- You're off campus and can't reach campus resources — that's usually a VPN matter; see VPN
Before You Submit
Have ready:
- The building and room where the problem happens
- Your device type and operating system
- Which network you're trying to use (BOWDOIN or eduroam)
- A screenshot of any error message, if you can capture one
What Happens Next
A technician reviews your report, typically within 2 business days. You may be contacted for more detail or asked to try a step while on site. Single-device issues are often resolved quickly; coverage or hardware problems affecting an area may take longer to diagnose and fix.