Summary
Use this request when you have a question about technology used in your courses — or in related research — and you're not sure which request fits. Tell us what's going on and we'll point you the right way. For general software, computer, or hardware problems, contact the Service Desk instead (see below).
When to Use This
- You have a question about technology you use in a course — a teaching tool, course materials, the learning management system — and can't tell which of the other requests matches.
- You have a related research-technology question and aren't sure where it fits.
- You'd rather describe your situation in your own words and let us route it.
- You're new to Bowdoin, or new to working with Academic Technology, and want a place to start.
- You used to know exactly who to ask and now you don't — start here and we'll connect you.
When NOT to Use This
This request is for technology used within your courses (and related research). General technology support runs through the Service Desk, not through this request:
- A software, computer, or hardware problem — anything not working, needing installation, or needing repair — goes to the Service Desk. Use Faculty or Staff Computer Support or call (207) 725-3030.
- A problem with lab or instructional hardware (lab computers, lab equipment, peripherals) also goes to the Service Desk through General IT Help.
- Classroom technology is broken during a class? Use Report a Room Technology Issue and call the Service Desk for the fastest response.
- A general login, email, account, or network issue is also Service Desk territory — use Faculty, Staff, and Student Accounts.
Not sure if it's a course-technology question or a general IT issue? If it's about how to use technology in your teaching or research, start here. If something is broken, won't install, or needs repair, contact the Service Desk. Either way, you'll reach the right team.
Before You Submit
Just tell us what you're trying to do and how you'd prefer to connect — email, video, or in person. Nothing else is required.
What Happens Next
Your request is routed to your department's Academic Technology Consultant, who will read it and reply within two business days, either with an answer or by connecting you to the right person and the right kind of help. You won't be bounced between forms — we'll take it from here.