Overview
Use this request to report a problem with Zoom — such as audio, video, screen sharing, recording, sign-in, or unexpected meeting behavior — that you can't resolve with the troubleshooting articles.
When to Use This
- Your audio or video isn't working in Zoom and the troubleshooting steps didn't help.
- You can't sign in to Zoom with your Bowdoin account.
- Screen sharing, recording, or another feature is failing or behaving unexpectedly.
- A recording didn't process or you can't find it.
- Something else about Zoom is broken and you need IT to look into it.
When NOT to Use This
- You want to try fixing it yourself first — see Troubleshoot Zoom Audio and Video Issues and the other Zoom articles in the Related Articles section.
- You need a license (longer meetings, larger meetings, or a webinar) — use the matching Request a Zoom … license option.
- Your meeting was disrupted by an uninvited participant — see Respond to Zoombombing in a Zoom Meeting for immediate steps.
- You need help setting up Zoom in a classroom or event space — use the classroom consult under Classrooms, Conference Rooms, & Meeting Spaces.
Before You Submit
- A description of what's happening and when it started.
- The meeting ID or link, if the problem is tied to a specific meeting.
- A screenshot of any error message, if possible.
What Happens Next
A Service Desk technician will review your report, usually within 1 business day, and may contact you for more detail. For urgent issues affecting a meeting in progress, call the Service Desk at (207) 725-3030.