Summary
Use this request to report a problem with Claude, such as being unable to sign in, an error or bug, or access that is not working.
When to Use This
Use this offering when:
- You cannot sign in to Claude with your Bowdoin account.
- You get an "access denied" message or your access does not seem to be set up.
- Claude returns an error, or a tool such as Claude Code or Cowork is not working.
- Claude is unusually slow or unavailable.
- You see an unexpected billing or usage-limit message.
When NOT to Use This
Do not use this offering if:
- You have not requested access yet. Use Request Claude Access in the Related Services section.
- You want to raise a usage limit or change funding on purpose. Use Change Claude Funding or Usage Limits in the Related Services section.
- Your problem is with LibreChat rather than the Claude apps. See LibreChat in the Related Services section.
- You just need help signing in and want to try the steps yourself first. See Sign in to Claude with Your Bowdoin Account (SSO) in the Related Articles section.
Before You Submit
Have this information ready:
- Which tool is affected: Claude chat, Claude Code, Cowork, Fable, or sign-in.
- What is happening, and any exact error message (a screenshot helps and can be attached).
- When the problem started.
What Happens Next
Problem reports are prioritized. A technician will review your report and most issues are addressed within 1 business day. You may be contacted for more detail or a screenshot. If the problem is a wider outage, your report is linked to the ongoing work and you are updated when it is resolved.