One-Line Summary
Use this request to contact the OneCard office about anything not covered by the other offerings on this page.
When to Use This
- Your OneCard has been lost, stolen, or damaged and needs to be replaced
- You have a question or issue related to a vendor card or department card
- You need to report a problem with your OneCard not related to building access
- You have a general question for the OneCard office that doesn't fit another category
When NOT to Use This
- To grant building or door access: Use Request Card Access or Keys instead.
- To remove building or door access: Use Remove Card Access instead.
- For PaperCut printing balance or account issues: See Updating your OneCard for PaperCut in the Related Articles section — this is managed through PaperCut, not the OneCard office.
- For Bowdoin account, password, or MFA issues: See Faculty, Staff, and Student Accounts in the Service Catalog.
Before You Submit
Include the following in your request to help the OneCard office respond efficiently:
- Your full name and Bowdoin username
- A clear description of your question or issue
- Any relevant details, such as when the issue started or what you've already tried
What Happens Next
The OneCard office will follow up as soon as possible to gather any additional information and work toward a resolution. For urgent needs such as an immediate card replacement, contact the OneCard office directly at [OneCard office phone] or [onecard@bowdoin.edu].