What This Request Is For
Use this request to ask IT to modify how a campus network printer behaves — such as changing default print settings, enabling advanced finishing options, or creating a custom print queue for a specific department or use case.
When to Use This
Use this offering when:
- You want all print jobs sent to a specific departmental printer to default to duplex (double-sided) printing
- You want all jobs to a specific printer to default to grayscale to reduce color printing costs
- You need a custom (non-generic) print queue created because your department requires advanced finishing features such as stapling, collating, booklet printing, or binding
- A printer in your department supports a feature that isn't currently enabled (e.g., secure release, finishing options) and you'd like IT to enable it
- You want to restrict a printer so that only certain users or cost centers can print to it
When Not to Use This
Don't use this offering if:
- A printer is broken, offline, or producing poor-quality output — use Report Printer Issue or Request a Printer Service instead
- You need a new printer physically installed on campus — use Install New Printer (also under Report Printer Issue or Request a Printer Service)
- You need help selecting color or duplex settings when printing from your Mac right now — see Choose Color or Black and White on Mac in the Related Articles section; no request needed
- You need help with PaperCut software on your computer — use Request PaperCut Software Help instead
Before You Submit
Have the following ready before filling out the form:
- The printer's name or location (building and room number, or the printer name as it appears in PaperCut)
- A clear description of what you want changed or what feature you'd like enabled
- Whether this affects all users of the printer or only a specific group or department
What Happens Next
The Service Desk will evaluate your request within 2–3 business days. Some configuration changes may require testing before being applied campus-wide. You'll be notified when the change is in place or if IT has questions about your request.