Information about Bowdoin IT support, including walk-up help at the Tech Hub, technology lending, and getting started guides for new students and employees.
What StatusHub is and how to use it to view the status of Bowdoin IT services. Covers the Bowdoin StatusHub dashboard, service status indicators, and notification history.
Overview of all ways to contact Bowdoin IT for technology support, including walk-in, phone, live chat, and email options. Includes current hours for the Tech Hub, Service Desk, and live chat. Applies to all students, faculty, and staff.
IT support options outside of regular Tech Hub and Service Desk hours. Covers 24/7 general software support via Alithya, how to report a campus-wide IT emergency after hours, and what qualifies as an IT emergency.
How to unsubscribe from StatusHub email or SMS alerts. Unsubscribing requires clicking the link in a StatusHub message; you cannot unsubscribe directly from the StatusHub website.
Explains how to use Bowdoin IT's hardware locker cabinets for emergency laptop swaps. Covers locker locations in Smith Union and the Thorne/Coles Tower breezeway, and the step-by-step process for exchanging a failed laptop for a loaner using a Service Desk-provided code. For all Bowdoin faculty, staff, and students.
Explains how to borrow technology equipment from the Bowdoin IT Loaning Center, including what devices are available, loan duration, pickup location, and how to submit a borrowing request. For faculty, staff, and students.
Frequently asked questions about borrowing equipment from the Bowdoin IT Loaning Center, including loan duration, data access on borrowed laptops, and what to do if you need an extended loan. For all Bowdoin faculty, staff, and students.
Guidelines for submitting IT support requests and responding to follow-up questions from IT staff. Covers what information to include in a request, how to respond when IT needs more details, and the timeline before an unanswered ticket is closed.
An overview of how to use the Bowdoin IT Support Portal at support.bowdoin.edu. Covers how to submit a support request, check the status of open tickets, save frequently used services to favorites, and share a service with a colleague.
This article helps Bowdoin students prepare their college-issued MacBook and iPad for studying abroad, and explains what to do if a device is lost, stolen, or needs repair while away. It also describes how to obtain a loaner device after returning to campus following a loss.
Information about the email that is sent to clients confirming their email subscription to StatusHub.
How to subscribe to StatusHub email and SMS alerts for Bowdoin IT service outages and maintenance. Covers subscribing to all services, a subset of services, and SMS notifications.
Information about the Tech Hub, Bowdoin IT's walk-up support service located in Smith Union. Covers who the Tech Hub supports, what services it offers, operating hours, and how to make an appointment or join the waitlist.
Instructions for using Bowdoin Bot, the AI-powered chat assistant available on every Knowledge Base page. Covers how to open the chat, ask questions effectively, and what to do if the bot cannot find an answer.
Explains how Bowdoin IT support services change during declared weather emergencies. Covers what remains available (phone, chat, remote support, self-service) and what may be reduced or unavailable (walk-in Tech Hub support, in-person classroom support) during both winter weather and heat advisories
What StatusHub alert messages look like by email and SMS. Useful for verifying that StatusHub notifications are legitimate and not phishing attempts.