Managing Call Groups in Teams Calling

Managing Call Groups in Teams Calling

Adding and removing people from call groups allows you to change who receives calls to a shared number. 

Adding and Removing Members From a Call Group (Shared Line/Queue)

To add new members to a group

  1. Open Outlook in a web browser.
  2. From the Mail page, scroll down to Groups and click on the one that you want to manage.
  3. Click on the three horizontal dots in the group heading.
  4. Click Settings.
  5. Click on Edit Group in the panel the opens on the right.
  6. Click on the Members tab in the window that opens.
  7. To add members, click on the Add member button and look the person up.
  8. Once you have added them you can use the drop down menu to the right of their name to change them from a Member (default) or Owner. If you make them an Owner they will be able to add or remove other members.
  9. Click on Add to save your change.

To remove members from a group

  1. Open Outlook in a web browser.
  2. From the Mail page, scroll down to Groups and click on the one that you want to manage.
  3. Click on the three horizontal dots in the group heading.
  4. Click Settings.
  5. Click on Edit Group in the panel the opens on the right.
  6. Click on the Members tab in the window that opens.
  7. To remove a member, find them on the list and click the X to the left of their name.
  8. Click Yes to confirm the removal.
Print Article