Manage shared phone lines, call queues, and auto attendants for departments — including call group membership and department voicemail.
How to access and manage voicemail messages left on a department or shared Teams Calling phone line. Department voicemails are delivered to a Microsoft 365 Group mailbox and accessed through Outlook, not the Teams app.
How to change the voicemail greeting on a department or shared Teams Calling line — either by managing it yourself in Teams (if you have call queue access) or by submitting a request to IT.
How to add or remove members from a Teams Calling call group (shared line) using Outlook on the web, and how to set members as owners.