For more specific troubleshooting tips related to the PaperCut Client, refer to the “Related Articles” section on this page.
Computer Printing Issues
I don't see a printer installed on my computer or the name I was looking for isn't there.
With PaperCut printing, most users on campus print to a universal printer called “Find-Me-Print.” Printing to this queue allows you to release documents at almost any printer on campus. If you previously printed to a specific printer, like “Daisy,” you will now use “Find-Me-Print.”
If the “Find-Me-Print” printer does not appear on your computer:
1. Open the Print Deploy application on your computer.
2. Sign in using your Bowdoin username and password.
3. Install the “Find-Me-Print” printer from the application.
I print to Find-Me-Print but I'm not asked for my username and password
This issue usually occurs for one of two reasons:
- The PaperCut Client (PCClient) application is not running.
- You saved your login information during a previous print job.
If the PaperCut Client is not running:
- Start the application manually.
- If it’s missing, install it from Self Service (macOS) or Software Center (Windows).
If you saved your credentials:
- You won’t be prompted for your user name and password again until the saved time frame expires.
For more information, see the related article about the PaperCut Client.
I tapped my ID and logged in at a printer, but my print jobs aren't there.
If your print jobs don’t appear when you log in or tap your ID at a printer, it likely means the PaperCut Client wasn’t running when you sent the document. Without the client, PaperCut can’t associate the document with your account.
Refer to the section above for troubleshooting steps.
Print Release Issues
I don't have my OneCard with me. How can I release my print job(s)?
If you don't have your OneCard, or your OneCard isn't signing you in, you can still release your documents for printing in additional ways.
- Sign in to https://papercut.bowdoin.edu and release your print job.
- Enter your Bowdoin ID number at the printer you want to print to, if equipped with the release station software.
- Sign in with your Bowdoin username and password at a printer that is equipped with the PaperCut Software.
- Release your print jobs with your mobile device, either by scanning a QR code at the printer you want to print to, if equipped, or by going to https://papercut.bowdoin.edu/mr from a mobile device.
I've printed to "Find-Me-Print" but when I release the document from the website, more printers are listed.
The "Find-Me-Print" printer is what is known as a virtual queue. It is a universal print queue that securely holds documents for up to 48 hours, allowing you to choose the most convenient printer later on. You can print from your computer to "Find-Me-Print" while in your office, but physically print the document in a completely different building later on. When you release your document(s) using https://papercut.bowdoin.edu, after you choose your document, you will be asked to select the physical printer you want to print to.
When I try to release my document(s) that I printed to "Find-Me-Print", my printer isn't listed.
As communicated in June of 2022, as printers are replaced and updated, printer names will be changed to match their location. This will allow printers to be more easily identified. For example, the printer "Quartz" in Druckenmiller, will be renamed to "Druck-2ndFloorAtrium" when replaced. The physical location of this printer is in Druckenmiller Hall, Room 143.
As printers are replaced by Ricoh and Campus Services, a knowledge base article will be created to populate both the old name, new name, and physical location for reference.