Information
In order to access many Bowdoin resources while off campus there are three steps that you will need to complete.
- When you use the VPN client, you will need to have access to your Okta MFA device (usually your mobile phone).
- You will need to have the GlobalProtect from Palo Alto Networks software installed. The software can be downloaded in a number of ways depending on your operating system but they all function similarly. The following steps will walk you through the installation of the software for Bowdoin-owned and Apple iPadOS devices and how to configure and run the VPN application.
- Most Bowdoin-issued laptops have GlobalProtect pre-installed, however some operating system upgrades may break functionality. The steps below will guide you through any install or re-install of the application.
GlobalProtect will not connect if your computer is on campus and connected to the Bowdoin network. You will receive an error message: The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect.
Install and Use
macOS Windows iPadOS
Install GlobalProtect for MacOS on a Bowdoin-issued computer
Information Technology has packaged the GlobalProtect client in a format that allows all customers to install the application on their own. If you are on a Bowdoin-issued computer, follow these steps:
- Go to Applications - Self Service
- Click on the Categories Icon and choose Utilities
- Look for GlobalProtect
- Click Install. The application will download to your computer
Please Note: GlobalProtect for macOS will ask for you to install a System Extension. We recommend following the prompts to do so.
- When prompted that a System Extension has been blocked, click on Open System Settings
- In System Settings, under Privacy & Security, click the Allow button under the notification that states "System software from application "GlobalProtect" was blocked from loading."
- Restart your computer to complete the installation
The GlobalProtect application is available for Windows 10 and Windows 11. Before you begin the installation, be sure to remove any previous VPN configurations or settings for Bowdoin specifically.
Install GlobalProtect for Windows on a Bowdoin-issued computer
GlobalProtect for Windows is available for self-service install on Bowdoin-issued computers.
- Launch Company Portal by typing the name in the Search window.
- When Company Portal opens, type GlobalProtect in the upper left search box.
- The GlobalProtect application should show up in the search results. Select the application and then click Install.
- When complete, restart your computer to complete the installation
Install GlobalProtect App on Bowdoin-issued iPads
The GlobalProtect app should be installed on all Bowdoin-issued iPads already, however if it was deleted or something went wrong, it can be installed from the Self Service on all Bowdoin-issued iPads.
- Search for and tap on the Self Service app
- In the app, search for GlobalProtect
- Once located, tap on Install to begin downloading and installing the GlobalProtect app onto the device.
Install the GlobalProtect app on personal or non-Bowdoin iPadOS and iOS devices
The GlobalProtect app is available as a free app from the iPadOS/iOS App Store. Follow these steps to install the app and configure it for use.
- Open the App Store on your iOS device and search for GlobalProtect. Once located, download and install the application
- Once downloaded, tap the icon to open the GlobalProtect app
- Portal Name: remoteaccess.bowdoin.edu