Reboot a Dell WD-19 Dock

Questions

This article provides answers to the following questions:

  • How do I reboot a Dell WD-19 dock?
  • How can I restart my Dell Dock?
  • When should I consider rebooting the dock?

Environment

This information applies when:

  • You are using a Dell WD-19 docking station or 
  • You experience connectivity issues, such as devices not being recognized, or your peripherals not functioning properly.
  • You want to ensure that the dock is functioning optimally.

Resolution

Follow these steps to reboot your Dell WD-19 dock:

  1. Unplug all peripheral devices from the dock. This includes monitors, keyboards, mice, and any other connected devices.
  2. Disconnect the dock from your laptop. Do this by unplugging the cable that connects the dock to your computer.
  3. Remove the power adapter from the dock. This means unplugging the dock's power cable from the electrical outlet.
  4. Wait for approximately 10 seconds. This pause allows the dock to fully reset.
  5. Reconnect the power adapter to the dock by plugging it back into the electrical outlet.
  6. Connect the dock to your laptop again using the cable.
  7. Plug all your peripheral devices back into the dock. Ensure that each device is securely connected.
  8. Check if the issues are resolved. Your devices should now be recognized, and the dock should be working properly.

If issues persist after following these steps, consider contacting the Service Desk for further assistance.

Image showing the front and back of a Dell WD-19 Dock

Additional Help

If you need further assistance, you can chat with Bowdoin Bot of contact the Bowdoin College Service Desk by phone at (207) 725-3030 or in person at the Tech Hub in Smith Union.

Print Article