Questions
- How can I use Bowdoin Bot to ask technology-related questions?
- What type of questions can I ask Bowdoin Bot about Workday?
- How does the Bowdoin Bot provide answers using AI?
Environment
This knowledge base article is applicable for all customers who use this Support Portal. It is especially useful for employees or students who have frequent queries about technology services or Workday-related tasks. This article is intended to assist those who prefer a quick and interactive way to get answers without needing to navigate through multiple documents or contact support teams directly.
Resolution
Follow the steps below to use the Bowdoin Bot effectively:
- Log in to the Support Portal by clicking Sign In at the top of the page. While you can use the bot without signing in, more information may be available depending on your role with the college.
- Once logged in, locate the Bowdoin Bot avatar found at the bottom right corner of the page.
- Click on the Bowdoin Bot icon to open the chat window. You will see a greeting message, some additional information and a request for you to sign in, if you haven't already.
- Type your question directly into the chat window. For best results, keep your question clear and concise. The bot is not a search tool so providing it a short sentence or prompt will give you the best results.
- Bowdoin Bot uses generative AI to process your question and fetch a response based on the information stored in the knowledge base.
- Review the response provided by Bowdoin Bot. If you need further clarification or different information, you can ask follow-up questions.
- If Bowdoin Bot doesn't find an answer, it will offer to provide one based on Internet information. This information will be clearly marked so that you know it is generated from non-Bowdoin sources.
- If Bowdoin Bot cannot provide a satisfactory answer, consider rephrasing your question or consulting the support team for more complex queries.
Remember, Bowdoin Bot is designed to assist with straightforward questions and can be a valuable tool for quick tips and solutions regarding technology and Workday topics.
Additional Help
If you need further assistance, you can chat with Bowdoin Bot of contact the Bowdoin College Service Desk by phone at (207) 725-3030 or in person at the Tech Hub in Smith Union.