Information about Bowdoin IT support services, including walk-up assistance at the Tech Hub, technology lending from the IT Loaning Center, and resources for new employees and students getting started with IT.
Overview of all ways to contact Bowdoin IT for technology support, including walk-in, phone, live chat, and email options. Includes current hours for the Tech Hub, Service Desk, and live chat. Applies to all students, faculty, and staff.
Explains the IT support options available outside of regular Tech Hub and Service Desk hours. Covers 24/7 general software support via phone, how to report a campus-wide IT emergency after hours, and what qualifies as an IT emergency warranting an after-hours escalation.
Guidelines for submitting IT support requests and responding to follow-up questions from IT staff. Covers what information to include in a request, how to respond when IT needs more details, and the timeline before an unanswered ticket is closed.
An overview of how to use the Bowdoin IT Support Portal at support.bowdoin.edu. Covers how to submit a support request, check the status of open tickets, save frequently used services to favorites, and share a service with a colleague.
Information about the Tech Hub, Bowdoin IT's walk-up support service located in Smith Union. Covers who the Tech Hub supports, what services it offers, operating hours, and how to make an appointment or join the waitlist.
Instructions for using Bowdoin Bot, the AI-powered chat assistant available on every Knowledge Base page. Covers how to open the chat, ask questions effectively, and what to do if the bot cannot find an answer.
Explains how Bowdoin IT support services change during declared weather emergencies. Covers what remains available (phone, chat, remote support, self-service) and what may be reduced or unavailable (walk-in Tech Hub support, in-person classroom support) during both winter weather and heat advisories