Unable to set up Google Home, Google Home Mini, Google Nest Audio

Issues

  • I can't set up my Google Home on Bowdoin's Wi-Fi network.
  • Google Home Mini won't connect to the Bowdoin wireless network.
  • My Google Nest Audio isn't working on campus.
  • Why can't I set up a Google smart speaker in my dorm room?
  • Google smart devices are unable to connect to Bowdoin Wi-Fi — what are my options?
  • Can I use a Google Home or Nest on Bowdoin's BOWDOIN-PSK network?

Environment

This article applies to all Bowdoin students, faculty, and staff attempting to set up Google smart speakers or other Google smart devices on campus.

  • Who: All Bowdoin students, faculty, and staff
  • What: Google Home, Google Home Mini, Google Nest Audio, and other Google smart devices
  • Also affected: Other consumer smart devices (smart bulbs, smart switches, etc.) have a similar issue — see Unable to setup smart lights or smart switches in a dorm room or office space in the Related Articles section.

Resolution

Unfortunately, Google smart devices cannot be used on Bowdoin's campus network. There are two reasons for this:

  1. WPA2-Enterprise incompatibility: Bowdoin's primary wireless network uses WPA2-Enterprise security. Google devices are unable to join a WPA2-Enterprise network.
  2. BOWDOIN-PSK network limitation: Google devices also cannot connect via the BOWDOIN-PSK network because setup requires the controlling mobile device and the Google device to be on the same network simultaneously. The Google Home app on a phone connects to the BOWDOIN network (5 GHz), while devices connect to BOWDOIN-PSK and the two cannot communicate during setup.
Other smart devices: This limitation applies broadly to consumer smart home products — smart bulbs, smart switches, smart plugs, and similar devices are also affected by Bowdoin's network security configuration.

Additional Help

If you need further assistance, you have several options:

  • Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
  • Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
  • In person: Visit the Tech Hub in Smith Union during business hours.
  • Submit a ticket: Request assistance through the Service Catalog.
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