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Issue/Question
- What is the Jamf Self Service app?
- Where is the Self Service app?
Environment
Available on all Bowdoin-issued Apple Computers.
Note: While the Self Service app may be available on all macOS machines, the software available will vary from device to device, depending on the computer role and the person logged in to the app. For example, applications available in Self Service for Bowdoin-assigned individual workstations will be different than applications available on managed lab or classroom workstations.
Resolution
The Self Service app provides Bowdoin licensed applications, network printers for faculty and staff without the need for administrator access. It will eventually replace Managed Software Center.
How to use Self Service App to install Software
To open the Self Service App, click on Finder, then select Applications, then Open Self Service.
Here you will see available licensed software, operating system upgrades and network printers you can install. On the left side there are categories as well as a search feature.
To install applications, click the Install button under the application icon.
For most software, clicking the Install button will immediately begin installing the software. The Install button will change to Installing and a progress indicator will appear to indicate that the process is working.
When the software has completed installation, the button will change to say “Reinstall” and the program will be listed in your Applications folder.
There is a Log In button in the bottom right corner of the Self Service window. The log in functionality is primarily used for additional tools for Bowdoin technical support staff.
If you receive a message when opening Self Service that you must approve your organizations MDM Profile please see the related article to the right How to Accept Enrollment of your Bowdoin Mac into MDM.