Description
- You have purchased / received a new iOS device (iPhone / iPad) and you need to add Okta Verify to the new device.
- You have a new iPhone and need to add Okta Verify to it.
NOTE: You can only enable Okta Verify on a new device yourself if you have your old device OR have another factor, such as Touch ID, setup. If you do not, you must contact the Service Desk or go to the Tech Hub for assistance.
Environment
Setting up Okta Verify on a new or additional iOS device. This process assumes that you either have your old device available OR you have a different factor configured, such as Touch ID, in your account.
Steps to add a new iOS device to your Okta account (other factor available)
If you already use Okta Verify and what to setup your account on a new or additional device, you might have to remove the existing Okta Verify information from your Okta profile. This will only work if you either have:
Both the old device and new phone or iPad
-OR-
Have a factor other than Okta Verify from your old phone setup to be able to log in.
For step-by-step instructions, please visit Okta's documentation.
Steps to add a new iOS device to your Okta account (old phone available)
You can use your old phone to make a Bluetooth connection to your new phone, which will allow you to transfer your Okta Verify data and security settings. This requires you have access to BOTH phones.
Follow the steps from Okta to perform this migration.
Additional Help
If you need further assistance, please contact the Bowdoin College Service Desk
Additional Resources
There are processes available to perform similar tasks if you have received a new Android device as well. Visit Okta's documentation for more details.