Please note: This information is intended for faculty, staff, and students at Bowdoin College and may not be appropriate for other institutions or companies.
Question
- I got a new phone, can I setup Okta Verify on my own?
- I got a new device and now can't sign in to my Bowdoin email, do I need to setup Okta again?
- I have a new SIM card in my phone and now Okta Verify doesn't work. Do I need to setup Okta again?
Environment
When a mobile device is replaced or a new SIM card is used, Okta Verify will need to be re-installed and/or re-configured to be used with Bowdoin College accounts for multi-factor authentication (MFA).
Resolution
You can only setup Okta Verify for Bowdoin accounts on a new device yourself if you have access to your old device, which still has Okta Verify installed or if you've enrolled additional methods to verify your identity such as TouchID on a laptop, install Okta Verify on an iPad, or Google Authenticator on a different device. If you do not have any additional verification factors, you must be re-enrolled with Okta.
Re-enrolling in Okta Verify is
not a self-service function
unless you either have
access to your old device which has not been erased or reset, or
have setup additional factors (multiple devices with Okta Verify installed,
enrolled Touch ID for macOS as a factor in Okta, or enabled Google Authenticator as an additional factor).
To add Okta Verify to a new device that is replacing your old device, you must be able to access the Okta portal using a security method other than Okta Verify.
- You can log in to the Okta portal and add your new device if you have one of the following setup:
- Finger print (Touch ID) or other biometric (FaceID, Windows Hello)
- Okta Verify installed and configured on a laptop or iPad
- Setup Google Authenticator as an additional authenticator app, in addition to Okta Verify
- If you have have access to your old device which has NOT yet been erased or reset, you can follow the instructions to add your existing Okta Verify account to an iOS device by using Bluetooth
- If you do not have access to your old device, or you deleted the Okta Verify app on your device and have no other factors available, you must contact the Service Desk by phone at (207) 725-3030 during regular business hours, Monday - Friday from 8:30 AM EST to 5:00 PM EST or come to the Tech Hub in person.
- We can not assist resetting any factor, including phones, by email or through chat.
If you need further assistance, please contact the Bowdoin College Service Desk