Question
- I got a new phone, can I setup Okta Verify on my own?
- I got a new device and now can't sign in to my email, do I need to setup Okta again?
- I have a new SIM card in my phone and now Okta Verify doesn't work. Do I need to setup Okta again?
Environment
When a mobile device is replaced or a new SIM card is used, Okta Verify will need to be re-installed and/or re-configured to be used with Okta.
Resolution
Re-enrolling in Okta Verify is
not a self-service function
unless you either have
access to your old device which has not been erased or reset, or
have setup additional factors (multiple devices with Okta Verify installed,
enrolled Touch ID for macOS as a factor in Okta, or enabled Google Authenticator as an additional factor).
To add Okta Verify to a new device that is replacing your old device, you must be able to access the Okta portal using a security method other than Okta Verify.
- If you have set up the use of a finger print (Touch ID) or other biometric (FaceID, Windows Hello), or setup something like Google Authenticator, in addition to Okta Verify, then you can log in to the Okta portal and add your new device or restore Okta Verify.
- If you have have access to your old device which has NOT yet been erased or reset, you can follow the instructions to add your existing Okta Verify account to an iOS device by using Bluetooth
- Otherwise, contact the Service Desk at (207) 725-3030 during regular business hours, Monday - Friday from 8:30 AM EST to 5:00 PM EST for assistance.
If you need further assistance, please contact the Bowdoin College Service Desk