Question
- I got a new phone, can I setup Okta Verify on my own?
- I got a new device and now can't sign in to my email, do I need to setup Okta again?
Environment
When a mobile device is replaced, Okta Verify will need to be re-installed and configured to be used with Okta.
Resolution
To add Okta Verify to a new device, you must be able to access the Okta portal using a security method other than Okta Verify. If you have set up the use of a finger print or other biometric, or setup something like Google Authenticator in addition to Okta Verify then you can restore Okta Verify. Otherwise, contact the Service Desk at (207) 725-3030 for assistance.
For full instructions with screen shots, visit the Okta Help center page that covers this topic.
If you need further assistance, please contact the Bowdoin College Service Desk