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Guidelines for submitting IT support requests and responding to follow-up questions from IT staff. Covers what information to include in a request, how to respond when IT needs more details, and the timeline before an unanswered ticket is closed.

This article describes how to approve or deny a requests that may come to them from requests created in the IT Client Support Portal.

You are able to view all the work requests that you have submitted to Information Technology or the Workday Support team at any time. This article will explain how to access and view those requests.

Information on how to start a Teams chat from a ticket or from the TeamDynamix mobile app.

Information on how to enable dark mode in TeamDynamix Work Management with the release of version 12.1

The Bowdoin IT Service Catalog (more commonly referred to as the Support Portal), lets students, faculty, and staff browse or search categories like Accounts & Access, Network & Wi‑Fi, Devices & Printing, Software & Applications, and more to view details and submit service requests to various departments across campus.

Information, including examples, of new email templates being used in TeamDynamix.