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This article describes how to approve or deny a requests that may come to them from requests created in the IT Client Support Portal.
Emails are sent with the creation of most requests and also act as a method of conversation between the requestor and IT. The look and origin of the emails has changed with TeamDynamix. This article explains what has changed and what to expect.
You are able to view all the tickets that you have submitted to IT at any time. This article will explain how to access and view those tickets.