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This article explains when Bowdoin College Information Technology (IT) sends email notifications for a ticket, what email address those notifications come from, and why a ticket may also be called a "Work Request." It helps customers recognize legitimate ticket updates and know what to expect after submitting a request.

Guidelines for submitting IT support requests and responding to follow-up questions from IT staff. Covers what information to include in a request, how to respond when IT needs more details, and the timeline before an unanswered ticket is closed.

Instructions for viewing and tracking the support tickets (work requests) you have submitted through the Bowdoin Support Portal. Covers signing in, opening Ticket Requests, viewing your own and your department's tickets, adding comments and attachments, and withdrawing a request. Applies to Bowdoin faculty, staff, and students, including Workday-related tickets.

Information, including examples, of new email templates being used in TeamDynamix.

An explanation of the short satisfaction surveys that Information Technology and other departments send through the TeamDynamix ticketing platform. Covers why the surveys are sent, how often they arrive, how long they take, and how the feedback is used. Applies to anyone who receives an IT or department survey request.

Instructions for supervisors, deans, and other approvers to approve or reject a service request in the Bowdoin Support Portal. Covers responding from the email notification and finding all pending approvals through the My Approvals page. Applies to anyone asked to act on a request in the Support Portal.

An overview of the Bowdoin IT Service Catalog: how it is organized, how to browse and search it, and how to open a service page and submit a request. Includes common service categories with examples. Applies to all Bowdoin students, faculty, and staff.

Instructions for submitting a work request (ticket) to Information Technology through the Service Catalog in the Bowdoin Support Portal. Covers signing in, navigating the catalog, finding the right service, and completing and submitting the request form. Applies to Bowdoin faculty, staff, students, and guests of the college.