Accessing Your Work Requests
To see all of the work requests that you have entered
- Open a web browser and navigate to https://support.bowdoin.edu (which will forward you to https://bowdoin.teamdynamix.com/TDClient/Home/).
- In the upper-right, next to the search box, click Sign In.
- Sign in with your Bowdoin account.
NOTE: If you happen to have been signed in to any other Bowdoin service such as Workday, you may already be signed in.
- You will now see a menu of options available to you. From the menu, click on Services
- You will be brought to the main Service Catalog page with a number of categories for you to explore. You will also see an additional menu.
- From the menu click on Ticket Requests
Viewing Your Work Requests (aka Tickets)
The page that comes up will list all of the open tickets that you have created or are listed as the requester.
If you would like to view all tickets you've entered, click on the drop-down next to Status Class a check the "Select All" check box.
To view more details on any of the tickets, click on the ticket title to bring up more details
View All Department Tickets
To view all open tickets or all tickets that have been created by anyone in your department, check the box towards the top of the Ticket Requests page called "Include requests from my accounts / departments"
Adding a Comment or Responding to Questions
You can add comments or respond to questions on your request by clicking the Comment button next to Feed. This will allow you to communicate with the person or group responsible directly. When you comment on a ticket, by default, the responsible person/group as well as any additional contacts that may have been added to the ticket, will receive an email notification with your response.
Adding Attachments
If you find that you need to add attachments to your request, such as needing to upload a screenshot to show an error message, click the Add Attachment button. You'll be prompted to upload an attachment from your computer or from OneDrive.
Please note: There is a maximum file size of 50 MB per attachment.
Withdrawing or Cancelling a Request
If you find that you no longer need assistance; perhaps you were able to resolve an issue on your own, or maybe the issue corrected itself. You can withdraw your request by clicking on the Withdraw Request button. You will be asked to provide any comments if you'd like. Once complete, your request will be closed.
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