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Troubleshoot Teams Calling Voicemail Issues on Individual Lines
How to fix voicemail problems on your individual Teams Calling line: calls that should go to voicemail but don't, missing voicemail messages or notifications, and problems setting up or recording your voicemail greeting. Does not cover shared lines or auto-attendants.
Troubleshoot Teams Calling Sign-In and Connection Issues
How to fix Teams Calling setup and connection problems: a missing dial pad or Calls section, "not set up for calls" errors, incoming/outgoing call failures, desk phone sign-in issues, and calling breaking after a Teams update.
Access and Listen to Your Voicemail in Microsoft Teams
How to access, play, and delete voicemail messages in Microsoft Teams using the desktop app, mobile app, or Teams desk phone. Includes information about voicemail email delivery and transcription.
Change the Voicemail Greeting for a Department or Shared Line
How to change the voicemail greeting on a department or shared Teams Calling line — either by managing it yourself in Teams (if you have call queue access) or by submitting a request to IT.
Access Voicemail for a Department Phone Line
How to access and manage voicemail messages left on a department or shared Teams Calling phone line. Department voicemails are delivered to a Microsoft 365 Group mailbox and accessed through Outlook, not the Teams app.
Record or Change Your Voicemail Greeting in Microsoft Teams
How to record or change your personal voicemail greeting in Microsoft Teams using the desktop app, Teams desk phone, or mobile app.