Changing Department Voice Mail Message Using Teams


  • How can I change my department's voicemail greeting?
  • Can I change my department greeting in Teams?


Departments that have central phone numbers may need to change the voicemail greeting that answers when a call is received, perhaps for special events, holidays or other reasons.


Managing the Dept Voice Mail Greeting in the Teams Desktop App

  1. Click on the elipsis (three horizontal dots) in the upper right corner of the Teams app beside your account icon.
  2. Select Settings.
  3. Click on the Calls tab from the column on the left.
  4. Scroll down to the section titled Call queue or auto attendant. Any dept. auto attendants you have access to will be listed there.
  5. Click on the group you wish to manage.
  6. Click on the drop down menu beneath Set up a greeting for this call queue when a customer calls in.
  7. Select the option you want to use.
    • Add a greeting message - The text you type into the Greeting message box will be played to any callers who get the dept. voice mail.
    • No greeting - There will be no greeting played.
    • Play an audio file - Allows you to upload a MP3, WAV or WMA file to be played for the caller. The audio files must be less than 5MB.
  8. Once you are finished, click Save.

Additional Resources

Review Microsoft's article about managing your support call queue in Microsoft Teams for more options and information.

Additional Support

If you need further assistance, please contact the Bowdoin College Service Desk



Article ID: 157583
Thu 8/24/23 10:53 AM
Tue 11/28/23 3:34 PM
Article applies to:
Describes which environment(s) this article pertains to such as Lab and Classroom workstations, Bowdoin-issued individual workstations, staff accounts, faculty accounts, etc.
Bowdoin staff accounts

Related Services / Offerings (1)

Report a Teams Calling issue with your phone or with the Teams app.