Access and Listen to Your Voicemail in Microsoft Teams

Questions

  • How do I listen to my voicemail in Microsoft Teams?
  • Where do I find my voicemail in the Teams app?
  • How do I play a voicemail message in Teams?
  • How do I delete a voicemail in Teams?
  • Will my Teams voicemails be sent to my email?
  • How do I check my voicemail on a Teams desk phone?
  • How do I check my voicemail on the Teams mobile app?
  • Can I read a transcript of my voicemail instead of listening to it?

Environment

This article applies to Bowdoin College faculty and staff who have Teams Calling enabled. Voicemail is available on any device where you are signed in to Microsoft Teams.

  • Desktop app: macOS (Sequoia 15.x, Tahoe 26.x) and Windows 11
  • Mobile app: iOS and Android
  • Desk phone: Teams-compatible Poly phone
  • To change your voicemail greeting: See Record or Change Your Voicemail Greeting in Microsoft Teams in the Related Articles section.

Resolution

Teams desktop app (Mac or Windows)

  1. Click the Calls icon in the left sidebar of the Teams app.
  2. Click Voicemail in the left panel. (If you don't see it, look for a cassette tape icon or scroll down in the Calls panel.)
  3. Click the message you want to hear — it will expand in the right panel with a play button and a transcript if one is available.
  4. Click the Play button to listen.
  5. To delete a message, click the three-dot menu (…) to the right of the message and select Delete.

Teams mobile app (iOS or Android)

  1. Tap More (three dots at the bottom of the screen), then tap Calls.
  2. Tap the voicemail icon in the upper-right corner. (It looks like a cassette tape.)
  3. Tap the message you want to hear.
  4. Tap the Play button.
  5. To delete a message, tap the trash can icon.

Teams desk phone (Poly)

  1. Tap the Voicemail button on the home screen.
  2. Tap the message you want to hear.
  3. Tap the Play button.
  4. To delete a message, tap the trash can icon.

Voicemail in your email

In addition to appearing in the Teams app, voicemails are automatically delivered to your Bowdoin email inbox. Each message arrives as an email with:

  • An audio file attachment (MP3) you can play directly in your email client
  • An automated transcript of the message in the email body (accuracy varies)
  • The caller's number or name in the subject line
Tip: If you primarily work from email, you can manage all your voicemails without opening Teams. Reply to the email notification or forward the audio attachment to share a message with a colleague.

Additional Help

If you need further assistance, you have several options:

  • Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
  • Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
  • In person: Visit the Tech Hub in Smith Union during business hours.
  • Submit a ticket: Request assistance through the Service Catalog.
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Related Articles (3)

Access Voicemail for a Department Phone Line
How to access and manage voicemail messages left on a department or shared Teams Calling phone line. Department voicemails are delivered to a Microsoft 365 Group mailbox and accessed through Outlook, not the Teams app.
Get Started with Teams Calling at Bowdoin
Overview of Teams Calling at Bowdoin — what it is, who has access, what devices are supported, and first steps for new users.
Record or Change Your Voicemail Greeting in Microsoft Teams
How to record or change your personal voicemail greeting in Microsoft Teams using the desktop app, Teams desk phone, or mobile app.