One-Line Summary
Use this request to get help or assistance with LibreChat, or to report an issue or error you are experiencing.
When to Use This
Use this offering when:
- You cannot sign in to LibreChat or a model is not responding for you.
- You have a question about how to use LibreChat or one of its models.
- You hit an error while using the platform and need assistance.
- Something is not working the way you expect and you need help.
When NOT to Use This
Do not use this offering if:
- You have found a repeatable defect in the platform that others would also hit. Use Submit LibreChat Bug in the Related Services section.
- You want to suggest a new feature or model. Use LibreChat Feedback or Enhancement Request in the Related Services section.
- You are a student who has not been granted access yet. Use Student Access to LibreChat/Amplify AI in the Related Services section.
- Your problem is with the Claude apps, Claude Code, or Cowork rather than LibreChat. See Claude in the Related Services section.
Before You Submit
Have this information ready:
- What you were trying to do and which model you were using.
- The exact error message, if any (a screenshot helps and can be attached).
- When the problem started.
What Happens Next
The Service Desk reviews your request and, during the pilot, most requests are acknowledged within 1 business day. You may be contacted for more detail. If your issue turns out to be a known platform bug, it is linked to the ongoing work and you are updated when it is resolved.