PaperCut Software Help

What This Request Is For

Use this request to get help with PaperCut software on your computer or mobile device — including the PaperCut Client (PCClient), Print Deploy, and setting up or troubleshooting printing from a personal or mobile device.

When to Use This

Use this offering when:

  • The PaperCut Client (PCClient) isn't appearing in your menu bar, won't open, or is showing errors on your Bowdoin Mac
  • Print Deploy isn't installing printers correctly on your computer
  • You're having trouble printing from a personal laptop (Mac or Windows) to a campus PaperCut printer
  • You're having trouble printing from an iPhone, iPad, or Android device to a campus printer
  • You need help setting up PaperCut for the first time on a Bowdoin or personal device
  • You're receiving software errors related to PaperCut that you haven't been able to resolve using the Knowledge Base articles

When Not to Use This

Don't use this offering if:

  • A physical printer is offline, jammed, or not responding — use Report Printer Issue or Request a Printer Service instead
  • You need to set up or change a departmental cost center — use Manage a PaperCut Cost Center instead
  • You want to release a print job that's stuck in your queue — try the steps in Releasing a Held Document in the Related Articles section first
  • You need to install or remove a printer on your Bowdoin Mac — see How to Install PaperCut on a Bowdoin Computer in the Related Articles section

Before You Submit

Have the following ready before filling out the form:

  • A clear description of what you are trying to do and what is happening instead
  • Your device type — Bowdoin MacBook, personal Mac, Windows 11 PC, iPhone, iPad, or Android
  • Any error messages you're seeing (a screenshot is helpful — you can attach it to the form)
  • Whether this started happening suddenly or has never worked for you before

What Happens Next

The Service Desk will review your request within 1 business day. You may be contacted for additional details or to schedule a time to troubleshoot together remotely or in person at the Tech Hub in Smith Union. Most PaperCut software issues are resolved within 2–3 business days.

 
Request PaperCut Software Help

Related Articles (5)

How to install PaperCut software on a Bowdoin computer
How to reinstall the PaperCut Client and Print Deploy applications on a Bowdoin-issued Mac or Windows 11 computer when they are missing or not working. Use the Self Service app (macOS) or Company Portal (Windows 11) to reinstall. Requires a Bowdoin username and password and a connection to the Bowdoin network or VPN.
PaperCut Client
Explains what the PaperCut Client (PCClient) application is, why it is required for printing on campus, and how to tell whether it is running on a Mac or Windows 11 computer. Applies to all Bowdoin students, faculty, and staff.
PaperCut Print Deploy
Explains what PaperCut Print Deploy is and how it manages campus printer installations on Bowdoin-issued Macs and Windows 11 computers. Covers how to find the application, why some printers may not appear in the list, and how Print Deploy differs from the PaperCut Client.
PaperCut Print Troubleshooting
Troubleshooting the PaperCut print workflow on a Bowdoin-issued Mac, iPad, or Windows 11 computer. Covers jobs that won't print, jobs stuck in the queue, releasing from the web portal, balance or quota errors, blank pages, and unresponsive release stations. For PaperCut Client software problems, see PaperCut Client Troubleshooting.
Releasing a held document printed to a PaperCut printer
Step-by-step instructions for releasing a held print job to a campus printer. Covers three methods: releasing at the printer using your OneCard or Bowdoin ID, releasing through the PaperCut web portal, and releasing from a mobile device. Applies to all Bowdoin students, faculty, and staff